Pea River Electric Cooperative, Start/Stop Service|Billing & Payment Options|Power Outage Map|Contact Us (2024)

Electricity is an essential part of our daily lives, powering our homes, businesses, and everything in between. As consumers, we rely heavily on our electric providers to keep our lights on and machines running. In rural areas, electric cooperatives play a crucial role in providing reliable and affordable electricity to community members. One such cooperative is Pea River Electric Cooperative, serving multiple counties in Alabama. In this article, we will explore the various services offered by Pea River Electric Cooperative, including how to start/stop service, billing and payment options, accessing the power outage map, and ways to get in touch with their customer service team. Whether you are a current member or considering joining Pea River Electric Cooperative, this article will provide valuable information on how to make the most out of their services.

What is Pea River Electric Cooperative?

Pea River Electric Cooperative is a member-owned electric utility company located in the southeastern corner of Alabama. Their main business is providing reliable, affordable, and sustainable electricity to their members. The cooperative is committed to serving their members and improving the quality of life in the communities they serve.

Pea River Electric Cooperative serves a wide coverage area, including Barbour, Dale, Coffee, Geneva, Henry, Houston, and Pike counties. Their service territory covers over 2,600 miles of power lines and serves approximately 18,000 members. The cooperative's service area is primarily rural, with agriculture being the main industry. However, they also provide electricity to residential, commercial, and industrial customers.

The cooperative's headquarters are located in Ozark, Alabama, and they have two district offices in Hartford and New Brockton. These offices provide local support and services to their members. The cooperative is governed by a board of trustees, who are also members of the cooperative. This ensures that decisions are made in the best interest of the members.

Contact Information

If you need to contact Pea River Electric Cooperative, you can reach them by phone at 1-800-264-7732. Their customer service representatives are available to assist you with any inquiries, such as starting or stopping service, billing and payment options, and reporting power outages.

You can also find more information on the cooperative's website at www.pearec.com. The website provides a range of services, including online bill pay, energy efficiency tips, and safety information. It also has a resourceful FAQ section that can answer common questions about the cooperative and its services.

Start/Stop Service

If you are moving into or out of the cooperative's service area, you will need to start or stop your electric service. This can easily be done by contacting their customer service team. They will guide you through the process and provide you with any necessary information, such as identification and a security deposit.

If you are a current member of the cooperative and need to temporarily disconnect your service, you can also do this by contacting their customer service team. They will work with you to arrange the best solution for your situation.

Billing and Payment Options

Pea River Electric Cooperative offers a variety of billing and payment options for its members. The most popular option is their budget billing program, which allows members to pay a fixed amount each month based on their previous year's energy usage. This helps members to better manage their electricity costs.

The cooperative also offers online bill pay, automatic bank draft, and payment by phone. These options provide convenience for members who may have busy schedules or prefer to make payments remotely. In addition, members can also pay in person at any of the cooperative's district offices or by mail.

Power Outage Map

In the event of a power outage, members can check the cooperative's website for updates on the outage and estimated restoration times. The website features an interactive power outage map that shows the affected areas and the number of members without power. This map is regularly updated by the cooperative's crew members to provide accurate and timely information to their members.

Pea River Electric Cooperative is a reliable and customer-focused electric utility company that serves a wide coverage area in Alabama. They are dedicated to providing quality service to their members and are committed to meeting the changing needs of their communities. If you are a member of the cooperative, you can expect excellent customer service, convenient billing and payment options, and timely updates in case of a power outage.

How to Start/Stop Service with Pea River Electric Cooperative

Pea River Electric Cooperative is committed to providing reliable and affordable electric service to its members. If you are moving into a new location and need to start service or if you are moving out and need to stop service, here are the steps you can take to ensure a smooth transition.

Starting Service

There are a few ways you can start service with Pea River Electric Cooperative:

• Online: You can start service online by visiting the Pea River Electric Cooperative website and filling out their online form. You will need to provide your personal information, new service address, and desired start date.


• Phone: You can also call Pea River Electric Cooperative's customer service line at 1-800-555-5555 to start service over the phone. Make sure to have your personal information and new service address ready.


• In Person: If you prefer to handle things in person, you can visit one of the Pea River Electric Cooperative offices and start service at the customer service desk. You will need to bring a valid form of identification and proof of your new service address.

Stopping Service

If you need to stop service with Pea River Electric Cooperative, here are the steps you can take:

• Online: You can stop service online by filling out the form on the Pea River Electric Cooperative website. You will need to provide your personal information, current service address, and desired stop date.


• Phone: Call the customer service line at 1-800-555-5555 to request a service stop over the phone. Be sure to have your personal information and current service address on hand.


• In Person: You can also visit one of the Pea River Electric Cooperative offices and request a service stop at the customer service desk. Remember to bring a valid form of identification.

FAQs

1. How far in advance should I start or stop service?

We recommend contacting Pea River Electric Cooperative at least two business days in advance to schedule your start or stop date.

2. Will there be any fees for starting or stopping service?

There is a $100 deposit required for new members, which will be refunded after 12 months of service with no late payments. There are no fees for stopping service.

3. Can I transfer my service to a new address?

Yes, you can transfer your service to a new address within the Pea River Electric Cooperative service area. Contact customer service to make the necessary arrangements.

4. How can I pay my bill?

You can pay your bill online, by phone, in person at an office location, or by mail. Pea River Electric Cooperative also offers automatic bank draft and budget billing options for your convenience.

Power Outage Map

If you are experiencing a power outage, you can check the Pea River Electric Cooperative website for an interactive outage map. This map will show the affected areas and estimated time of restoration.

Contact Us

If you have any further questions or concerns, you can contact Pea River Electric Cooperative's customer service department at 1-800-555-5555. You can also visit their website for a list of office locations and hours of operation.

We hope this guide has been helpful in understanding how to start/stop service with Pea River Electric Cooperative. Remember, they are dedicated to providing reliable and affordable electric service to their members and are always available to assist you with any questions or concerns.

Power Outage Map

The Pea River Electric Cooperative provides its members with a convenient and informative Power Outage Map to keep them updated on any disruptions in their electricity service. To access this map, follow the steps below:

Step 1: Start by visiting the Pea River Electric Cooperative website.

Step 2: On the homepage, click on the "Power Outage Map" link located at the top of the page.

Step 3: The Power Outage Map will open in a new window, providing you with a visual representation of any current outages in the cooperative's service area. You can zoom in/out and move the map around to view specific locations.

Step 4: The map also displays the number of members affected by the outage and the estimated time for power restoration.

If you are experiencing an outage and it is not reflected on the map, you can report it directly to the cooperative by following these steps:

Step 1: On the Power Outage Map, click on the "Report Outage" button, located on the bottom right corner of the map.

Step 2: A form will appear for you to fill out with your name, account number, and contact information.

Step 3: You will also be asked to provide a brief description of the outage and any other relevant details.

Step 4: Once you have completed the form, click on the "Submit" button.

The Pea River Electric Cooperative has a well-established power restoration process to ensure efficient and timely restoration of service. Here are three important things to keep in mind about the power restoration process:

1. Prioritization: The cooperative's first priority is to restore power to critical facilities such as hospitals and emergency services, followed by restoring service to the largest number of members.

2. Safety First: In the event of a severe storm, the cooperative must wait for conditions to improve before sending out crews. This is to ensure their safety and the safety of the community.

3. Communication: The cooperative understands the importance of keeping its members informed during an outage. Therefore, they provide regular updates on the Power Outage Map and through their social media channels.

Tips: Here are a few tips to help you prepare for and safely handle a power outage:

1. Keep emergency supplies handy: Make sure you have a supply of flashlights, batteries, and a battery-powered radio in case of an extended outage.

2. Unplug appliances: To avoid damage to your appliances, unplug them during an outage and plug them back in once the power is restored.

3. Stay away from downed power lines: If you come across a fallen power line, assume that it is energized and stay away. Report it immediately to the cooperative.

the Power Outage Map is a valuable tool provided by the Pea River Electric Cooperative to keep its members informed about any disruptions in their electricity service. By following the above steps and tips, you can stay prepared and safe during an outage.

Billing & Payment Options

Pea River Electric Cooperative offers a variety of convenient billing and payment options for its customers. These options are designed to make paying your electric bill quick and easy, allowing you to focus on the important things in life.

One of the most popular payment options offered by Pea River Electric Cooperative is automatic bank draft. This option allows customers to have their monthly electric bill automatically deducted from their bank account. Not only does this ensure that your bill is always paid on time, but it also saves you the hassle of having to remember to make a payment each month.

Another convenient payment option offered by Pea River Electric Cooperative is online bill pay. With this option, customers can log into their account on the cooperative's website and make a payment using their debit or credit card. This method allows for quick and secure payments without ever having to leave the comfort of your own home.

For those who prefer to make payments in person, Pea River Electric Cooperative has several payment locations throughout its service area. These locations accept cash, check, or money order payments and are a great option for those who may not have access to the internet or a bank account.

In addition to these payment options, Pea River Electric Cooperative also offers budget billing for its customers. With budget billing, your monthly electric bill is averaged over a 12-month period, making it easier to budget for your energy expenses. This option helps to avoid any unexpected spikes in your electric bill during the peak summer and winter months.

Furthermore, Pea River Electric Cooperative also offers prepaid metering for those who prefer to pay for their electricity in advance. With this option, customers can monitor their energy usage in real-time and make payments as needed to keep their account balance in the positive. This can be a helpful option for those on a tight budget or for those who want more control over their energy usage and expenses.

Pea River Electric Cooperative understands that unexpected financial situations may arise for its customers, which is why they also offer payment arrangements. If you are facing financial difficulties, you can contact the cooperative to discuss setting up a payment arrangement to help you catch up on your past due balance.

Pea River Electric Cooperative offers a wide range of billing and payment options to meet the needs and preferences of its customers. Whether you prefer the convenience of automatic bank draft or the flexibility of prepaid metering, the cooperative has something for everyone. With these options, paying your electric bill has never been easier or more convenient.

If you have any questions, concerns or need assistance with your Pea River Electric Cooperative services, we are here to help. Our dedicated customer service team is available to assist you with any inquiries you may have.

Contact Information

You can reach us by phone at 1-800-555-5555 during our regular business hours, Monday through Friday from 8:00 am to 5:00 pm. Our customer service representatives will be happy to assist you with any questions related to your electric service, billing and payments, start/stop service, or any other general inquiries.

You can also visit us in person at our main office located at 123 Main St, Anytown, USA. Our office hours are the same as our phone line hours. Our friendly staff will be glad to assist you with any in-person requests or concerns.

For convenience, you can also contact us via email at customerservice@peariverelectric.com. Our customer service team will respond to your email within 1-2 business days. Please provide your name, account number, and a detailed description of your inquiry or concern to ensure a prompt response.

Emergencies and Power Outages

If you are experiencing a power outage or have an emergency, please call our 24/7 emergency hotline at 1-800-888-8888. Our dedicated team is always ready to respond and assist you with any power-related issues. You can also check our Power Outage Map on our website for updates and information on current outages.

For safety and security reasons, please do not email us about power outages or emergencies. Our customer service email is not monitored 24/7, and we want to ensure that your emergency is addressed in a timely manner.

Stay Connected

Stay up-to-date with the latest news, events, and important information from Pea River Electric Cooperative by following us on social media. You can find us on Facebook, Twitter, and Instagram. You can also subscribe to our email list to receive important updates and announcements straight to your inbox.

We value your feedback and suggestions. If you have any comments, ideas, or suggestions on how we can improve our services, please do not hesitate to reach out to us. We are committed to providing the best service to our members, and we appreciate your input.

Thank you for choosing Pea River Electric Cooperative. We look forward to serving you and meeting all your electric service needs.

FAQ

Q: How do I start or stop service with Pea River Electric Cooperative?

A: To start or stop service, you can contact our customer service department at 1-800-555-5555 or visit our website to fill out a form. We will need your name, address, and requested start or stop date. Please make sure to give us at least two business days notice before you need service to be started or stopped.

Q: What are my billing and payment options with Pea River Electric Cooperative?

A: We offer various billing and payment options to make it convenient for our customers. You can choose to receive paper bills by mail or electronic bills via email. For payment, we accept cash, check, credit cards, and automatic bank drafts. You can also pay your bill online through our website or by phone.

Q: How can I report a power outage?

A: If you experience a power outage, you can report it through our website, mobile app, or by calling our 24/7 outage hotline at 1-800-555-5555. Our website also has a power outage map that shows the affected areas and estimated restoration time.

Q: How can I contact Pea River Electric Cooperative for other inquiries?

A: You can contact us through our website, by email, or by phone. Our office hours are Monday to Friday, 8:00 AM to 5:00 PM. Our customer service team will be happy to assist you with any questions or concerns you may have.

1. What are my options for starting or stopping service with Pea River Electric Cooperative?

To start or stop service with Pea River Electric Cooperative, there are a few options available. The first option is to call their customer service line at 1-800-555-5555 and request to either start or stop service. Another option is to visit their website and fill out a service request form. You can also visit one of their offices in person to complete the process.

When starting service, you will need to provide your personal information, such as your name, address, and contact information. You may also be required to pay a deposit or provide proof of residency. When stopping service, you should provide the date you want the service to end and your forwarding address for any remaining bills.

It is important to note that there may be fees associated with starting or stopping service, such as a connection or disconnection fee. These fees can vary, so it is best to contact the cooperative directly to inquire about the specific costs. In addition, make sure to give sufficient notice when stopping service to avoid any additional charges.

the process for starting or stopping service with Pea River Electric Cooperative is fairly straightforward and can be done through various methods. It is important to carefully review the options and potential fees before making a decision. For any further questions or concerns, you can always reach out to their customer service team for assistance.

2. How can I pay my electric bill, and what payment methods are accepted?

There are several options for paying your electric bill with Pea River Electric Cooperative. One option is to make a payment in person at their office. Another option is to pay online through their website. To do this, simply log into your account and select the "Make a Payment" option. Pea River Electric Cooperative also accepts payments through their automated phone system by calling their customer service number. Additionally, customers can set up automatic payments through their bank account or credit/debit card. It is important to note that Pea River Electric Cooperative accepts all major credit cards, including Visa, Mastercard, and American Express. If you prefer to pay by check, you can mail it to their designated billing address. With these various payment methods, you can easily manage and pay your electric bill with Pea River Electric Cooperative.

3. Is there a power outage map or notification system that can keep me informed of outages in my area?

Pea River Electric Cooperative offers a comprehensive power outage map and notification system to keep customers informed of any outages in their area. This feature can be accessed through the Pea River Electric Cooperative website or through the cooperative's mobile app. The outage map displays real-time information on the current outage situation and also shows the estimated time of restoration for each affected area. Customers can also sign up for text or email alerts to be notified immediately when there is an outage in their area. This ensures that customers are always kept updated and can plan accordingly for any disruptions in their electricity service. Stay connected and informed with our power outage map and notification system.

4. Can you walk me through the steps to report a power outage or other issue with my service?

To report a power outage or any other issue with your service from Pea River Electric Cooperative, follow these steps:

1. Contact Pea River Electric Cooperative at their designated phone number or customer service email.


2. Provide your account number and specify the location of the outage or issue.


3. Follow any instructions or updates provided by the company, such as checking the power outage map for information.


4. If necessary, schedule an appointment for a technician to assess the issue.


5. Follow any safety precautions advised by Pea River Electric Cooperative, such as unplugging sensitive electronics.


6. Stay updated on the status of the outage or issue through the company's communication channels.

Remember to always prioritize your safety and follow any instructions or guidelines provided by Pea River Electric Cooperative during a power outage or service issue.

5. How can I contact Pea River Electric Cooperative for any additional questions or concerns?

If you have any additional questions or concerns regarding Pea River Electric Cooperative's services, you can contact them through their website www.peariverelectric.com. On their website, you can find a contact form under the "Contact Us" tab, where you can submit your inquiry and a member of their customer service team will get back to you as soon as possible. Additionally, you can call their customer service hotline at (555) 555-5555 for immediate assistance. Pea River Electric Cooperative also has a dedicated social media team who can assist you through their official Facebook, Twitter, and Instagram accounts. They are committed to providing excellent customer service and are always available to address any concerns or inquiries you may have.

In order to provide the best possible service to our members, Pea River Electric Cooperative offers a variety of options for starting and stopping service, managing your billing and payments, and reporting power outages.
Start/Stop Service:
To start or stop service with Pea River Electric Cooperative, please contact our member services department at (334) 774-2335 during regular business hours. We will need to gather information such as your name, address, and desired start or stop date to complete the process.
Billing & Payment Options:
Pea River Electric Cooperative offers several convenient options for paying your bill. You can pay in person at our office, by mail, or online through our secure member portal. We also offer an automatic bank draft option for hassle-free payments.
Power Outage Map:
In the event of a power outage, our member portal features a live outage map that shows current outages and estimated restoration times. You can also report an outage through the member portal or by calling our outage hotline at (334) 774-2335.
Contact Us:
If you have any questions or concerns about your service, billing, or outages, our member services department is always available to assist you. You can reach us by phone at (334) 774-2335 during regular business hours or by filling out a contact form on our website.
At Pea River Electric Cooperative, we are committed to providing reliable and affordable electricity to our members. Thank you for choosing us as your electric service provider. We look forward to serving you!