Southfield - District Parent Support (2024)

Currently In Development

This Knowledge-Base is still under construction! While you are navigating this knowledge-base, you may notice some information is missing or incomplete. Check back regularly, as we are always adding and developing new content throughout. Thank-you for understanding that we are in the middle of expanding this platform to be a self-service hub for staff and parents to be able to get any information and troubleshooting assistance they need, without needing to contact or work with an Oakland Schools Technician.

Found inaccurate information, or want to contribute updated information to a page? Create a Service Ticket to let us know!

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Created by Ashley Beattie, last modified by Amy Rich on Nov 18, 2022

Southfield Public Schools Website link

Technology Support

Parent/Guardian Web Portal to submit a support ticket click on the following: Link to Parent/Guardian Service Desk Ticket portal .

Please provide Student's full name, School they attend, and a contact number with a good time to call.
If you are not receiving email responses, please check your spam folder. The E-Mails will be from OSHelpDesk with an address of OSServiceDesk@OAKLAND.K12.MI.US

Oakland Schools Service Desk Ticket by Phone: to submit a ticket by phone from 7 am to 6pm, call 248.209.2060 Please provide a good contact number, student name, and school building

For more detailed information please use the following link: Link to open How to submit a Service Desk Ticket PDF

Device Repair Process

District Device Repair and Support

The Southfield Public Schools Technology Team provides in person, direct classroom technology support during the school day in all of the Southfield Public Schools' buildings. We offer support for district home devices from the Southfield Public Schools Instructional Technology Center during specific hours.

During the regular School year: District device and District Chromebook assistance, device repair, replacement power cord is available at the Southfield Public Schools Instructional Technology Center
Please submit a Service Desk ticket first and Please bring in the device and charger.
The ITC building is located on the campus of Southfield High School for Arts and Technology (Ten Mile and Lahser) right by the football stadium concession stand.
24855 Lahser Road
Southfield, MI 48033

Student Chromebooks

Common Issues

District Chromebook won't turn on even when plugged in:

Please try the following:
Battery Reset: Disconnect the power cord from the wall and the cord itself from the power brick and reconnect all connections. See if a light appears. near the charge port on the chromebook. What color is light?

If the light is orange, the Chromebook will need time to recharge before powering back on.
If the light is flashing orange, the chromebook battery is completely discharged and will need at least 45 minutes on the charger before attempting to power on again.
If the light is white, remove the charge cord and the device should power on again. If not press and hold the power button for 3 seconds then release. It may take up to 30 seconds to turn on.

If the battery is completely dead, you will have to wait 20 to 45 minutes before attempting to power on.

After waiting 20 minutes, if the device still doesn't power on, for more assistance please scroll up to find more information on submitting a ticket and coming to the ITC further assistance.

Common Chromebook Issues Continued:

District Chromebook Microphone: no one can hear the student:

Whether they have a headphone/microphone plugged into the Micro Jack or not; please try the following:

In the bottom right hand corner of the Chromebook desktop click on the "clock". A menu will open.
Where it shows a headset or speaker icon; connected to the left of the volume slider, click on the headphones or speaker icon. A menu will open.
Scroll down and Select "Input".
Make sure Microphone is enabled and that the microphone is set for the Chromebook built in microphone if the external is not working and see if that corrects the issue.
Check to make sure the slider for input is all the way over towards the right. This will pull in more sound to send to others in the meeting.

District Chromebook Screen is all white with some dark around the edges or spotted in the center:

This is usually a sign that the screen has a crack in one or more layers of thin glass.

District Chromebook mouse (pointer or curser) is acting strange and jumpy. Please clean the touch pad and touch screen. Debris will cause the touch pad and screen to not track properly.

Note: The Oakland Schools Service Desk is unable to give out usernames and passwords for security reasons.

MISTAR Portal

MISTAR Parent Portal

MISTAR Student Portal

Student Network Login Information

Student Network Login user name is the student's district E-Mail address. Example: SFDAwesomeR55@sfldk12.org . The student password is assigned by the district and is available in MISTAR .

Device login information

Using their district E-Mail address as the user name and entering their password, students are able to sign into Southfield Public Schools District devices. Other, non district accounts, will not be able to be used on district Chromebooks.