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United Parcel Service (UPS) is an American multinational package delivery company and a provider of supply chain management solutions. The global logistics company is headquartered in the U.S. city of Sandy Springs, Georgia.
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What isn't working?
Please let us know what issue you are experiencing with UPS:
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In the last three months, how would you rate UPS?
2.19 out of 5 1,341 ratings
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Problems in the last 24 hours
The graph below depicts the number of UPS reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at UPS. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by UPS users through our website.
Sign in (36%)
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Delivery (31%)
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Website down (20%)
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Tracking (14%)
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Live Outage Map
The most recent UPS outage reports came from the following cities:Knox, Cincinnati, Denver, Glendora, Lake Havasu City, Philadelphia, Green Bank, Monterey, Raleigh, Westside Mobile Home Park, Redlands, Pryor, Atlanta, Deerfield Beach and Austin.
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| City | Problem Type | Report Time |
|---|---|---|
 Knox | Sign in | |
| Cincinnati | Sign in | |
| Denver | Sign in | |
| Glendora | Sign in | |
| Lake Havasu City | Sign in | |
| Philadelphia | Tracking |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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UPS Issues Reports
Latest outage, problems and issue reports in social media:
- Nicholas Barnes (@N_A_Barnes) reported
Update from @UPS - "We’re sorry your parcel was delayed. We are adjusting delivery plans as quickly as possible. Your delivery will be rescheduled.".They've sat on it for three days and are only now bothering to try to sort it out. It won't be delivered today.
- Peaches (@Kiah_) reported
Shocking service from @UPS, impossible to contact anyone and it’s taken 2 months to get my package, problem after problem
- Alex Phillips (@mrP_1984) reported
@thesolesupplier Copped on Friday and had to pay a 69 fee today what a *****! Let me know if anyone else had this problem! ICOD @UPS calls it 😬🖕🏼
- Stefanie Dworkin (@stefaniedworkin) reported
@UPS Going through @UPS HELL at the moment trying to receive a package and receiving absolutely no help from UPS. Their service has gone way down. Never Again @UPS!
- it’s early days (@f*ckboyIuke) reported
@ASOS_Us @UPS my package was shipped almost a week ago. First it said it would get here the 26th, then that changed to “The delivery date will be provided as soon as possible.” And then nothing for days! What’s up?!
- Akshay (@aj1991jain) reported
@UPS we have been trying to get our shipment for the past one week but even after multiple phone calls and emails there is no progress. The driver was scheduled to deliver it on Friday (26/8) but he/she never arrived. When we complained your customer service just rescheduled 1/2
- Chris Foan (@ChrisFoan) reported
A wasted morning trying to help my entrepreneurial daughter resolve issues with @UPS and @UPS_UK Utterly useless customer service. Stopping her first batch of designer gear shipping from Portugal because of ‘missing paperwork’. Paperwork that’s not actually required! No VAT
- MaxCrowReeves (@MaxCrowReeves) reported
@UPS Why did you not deliver it to my House? I am disabled and now I have to go fetch it. I paid for door to door delivery and your driver didn't bother to deliver it. I have been home all day. This has happened Twice in a week?
- Blathering Bitchotchke (@BlasianBlather) reported
@UPS I’d rather not follow if possible since I don’t hope to regularly lose packages. I contacted the seller and am awaiting a resolution. In the meantime, I just wanted to point out that “left at locker” isn’t really proof of delivery. There are only mailboxes at the shipping address
- Akshay (@aj1991jain) reported
However, there is no progress since then. We are worried about our package. This is really annoying and also irresponsible from @UPS who are not valuing the time and money of the customer. I expect my packages to be delivered today as mentioned by your customer service. (2/2)
- Jeff Grace (@JeffGra20567094) reported
@UPS One of your employees at your location 16769 Bernardo Center Drive Suite 1 San Diego, CA 92128 threatened to throw away (in a local trash bin) my return box to Amazon. I admit that I was wrong in not properly preparing my returned box. Terrible service
- Timothy Coates (@tcoates6708) reported
@USPS Honesty don't understand the issues. Your desk people at the Psot office in Greenfield Wisconsin are rude and don't tend to do anything extra to help, Your phone line is like talking to a 2 year old that doesn't help. Can we get @JoeBiden and the Government to use @UPS plz
- Sassy Cupcake (@SassyTexasGal) reported
Does @UPS know that they have outrageous delivery issues in Indy? I mean, HUGE issues. They don't know WHERE Indy is many days. But mostly, they don't know how to sort, and they don't have functioning machines or trucks. Mechanical failures out the *****. No refunds. Nice.
- #BidenFlation #FJB #Trump2024 🇺🇸🇺🇸 (@Bricker69) reported
@UPS if you could STOP sitting on packages for days instead of delivering them, that'd be great!! ****** *** customer service!!!!
- C. M. (@tricmiranda) reported
@UPS @UPS why Can’t I get a human being answer on any in your lines a solve an issue of a lost (non scanned ) shipment. You guys used to be amazing with customer service ?
- Dr Ree Mistry (@Ree_MISTRY) reported
@UPS_UK @UPS you are the worst delivery vendor in the UK you claim to have attempted delivery last Friday I was in all day & today received nothing & your website is NOT ACCURATE 😡@BBCWatchdog
- Jason Manley (@jwmanley) reported
Hey, @ups , I need to speak to an actual person on the phone. I've got a serious problem with a shipment and your phone tree isn't helping matters one bit.
- LurkingScum (@LurkingScum) reported
@UPS have to be the worst delivery company I've ever had the misfortune of having to use, communication is terrible, website and tracking is awful and cannot get anyone on the phone that can help in anyway when they are even open. Joke!
- Zachary Cone (@ZachCone17) reported
@UPS also the supervisor I was escalated to told me “you need to figure it out” super great customer service. The first rep was nice but obviously can only do what he can do. So thanks for charging me not to waste your drivers time.
- Jigish Shah (@JShah38) reported
Hello, anyone can help to send business parcel UK to US with any cost on 100% custom clearance safety ? @UPS @dhlexpressuk both top listed service providers😭 Poor service#help 😭UPS Tracking Number: 1Z8ZT21KDG20022616 (Stuck)DHL tracking Number: 1742153615 & 1742242854😭
- Anna Maria Reszetnik (@ReszetnikAnna) reported
@UPS Dear Sir/MadamI am writing to acknowledge that Your customer service employe could make an effort to be kind and polite while dealing with delivery that did not went exactly well. Kind RegardsAnna Reszetnik
- Matthew Modesitt (@m_modesitt) reported
@FedEx @FedExHelp Worst Service Ever. They ruin your package, deny your claim, don't provide any help whatsoever and you are transferred all over the world with customer service. Use @UPS
- David Lee (@CLEFan4Lyfe) reported
@UPS @UPS is the worst! Paid for 2nd day air, was to receive package yesterday but it shipped from KY to Maryland instead of Ohio, where it’s supposed to go.They said “sorting problems” then went BACK to KY. Was supposed to be delivered today and now “weather delay” what a joke!
- Amy Henry, Ph.D. (@AmyKHenry) reported
Hey @UPS, why has my important mail-order prescription been returned to sender TWICE now without ever going to the Access Point where my InfoNotice says it can be picked up? Your customer service is a brick wall and the sender is almost as frustrated as I am.
- Sean Phillips (@phillips_sean) reported
@UPS my parcel has been delayed until Thursday it was supposed to be delivered today and I really need it, customer service on the phone was not helpful.Please help?
- #BidenFlation #FJB #Trump2024 🇺🇸🇺🇸 (@Bricker69) reported
@UPS why are you sitting in packages for DAYS instead of delivering them?? Twice within 2 weeks you have sat on my packages for days instead of delivering them to me 5 miles away from where it's been sitting at? Rates are through the roof and service is ****!!!
- Robbi Tracy (@akaRobbi) reported
It would be really ******* nice if @UPS could tell me where my PS5 is. No movement scans after being out for delivery 3 days ago. Typical run around from customer service.
- it’s early days (@f*ckboyIuke) reported
@ASOS @ups my package was shipped almost a week ago. First it said it would get here the 26th, then that changed to “The delivery date will be provided as soon as possible.” And then nothing for days! What’s up?!
- MIRZA BAIG™ (@BaigsonAuctions) reported
Ups India is running a ****** service no proper replies item not delivered since a month @UPS @UpsIndia no wonder FedEx is on top
- Blathering Bitchotchke (@BlasianBlather) reported
@UPS Hi Erick, I will reach out to UPS via their website with those details. I was just hoping for a general answer as to why “proof of delivery” from UPS doesn’t include a photo like Lasership does, which was very helpful & I got the package. The "locker” is a very vague description!
